Consumer advice: Don’t go paperless at ANZ
If you’re a bank customer, you’re doubtless getting plenty of messages urging you to go online and stop the waste involved in receiving paper statements each month. It’s an appealing pitch, but, at least for customers of ANZ, my advice is “DON’T !”. I recently had to replace a lost secondary card on my credit card. This used to be a painful process, involving reissuing all the cards, but it’s a lot simpler now, or so I thought. That is, until I checked my online bank statements and discovered they had disappeared.
A call to the helpline revealed the worst: the records were gone and there was no way of getting them back. The best that could be done is to print out paper statements and send those. Since I already had the paper statements, this wasn’t much use. An amusing irony of the process was that, as I checked through the bank website trying to trace the problem, I was bombarded at every step with messages urging me to go paperless.
I emailed the ANZ PR department, offering them a chance to respond, but got no reply.