When a PR man presents himself as the boss of the organization he spruiks for, you are well advised to disbelieve anything he says. Hank Jongen “general manager” of Services Australia and its predecessors (such as Centrelink) has been doing this for years, most recently here . In reality, Jongen is the agency spokesperson.
The trick is that “General Manager, Function X” is a title given to lots of middle-ranking public servants. By contrast, Jongen’s statements never qualify the term, sugggesting that he is general manager of the entire organization. In fact, it’s unclear what his actual job title is. According to this org chart, Jongen works for the General Manager, Communications, a position currently held by Susie Smith.
But Jongen and Services Australia are happy to give the impression that he is the boss of the organisation, and never attempt to correct puff pieces that describe him this way, like this one, headlined Dear Hank: Centrelink boss offers personal email as complaints over ‘fraud accusations’ soar
The trick is that Services Australia hands out the title of General Manager to lots of mid-rank executive, seemingly with the sole purpose of enhancing Hank’s apparent status. It’s as if you got a call from the CEO of a major company, personally offering you a special deal, only to discover that sales staff were accorded the title of CEO.
As was said by in the famous feud between Mary McCarthy and Lilian Hellman, every word Jongen says is a lie, including “a” and “the”. He is lying from the moment he announces himself.
The same is true of Services Australia. Any statement issued by this organization is tainted by the dishonesty of Jongen’s byline.
fn1. On which I don’t have enough evidence to form an opinion, or interest to pursue such evidence. Just pinching a good line. Here’s the details from when Jongen was the face of robodebt.