I couldn’t resist reporting this bit from the Hearsay column of the AFR (subscription required), sourced to the Annual Report of the NSW Legal Services Commissioner, Steve Mark
When her husband Frank died, Margaret was touched when she received a card and a phone call from their lawyer, expressing his sympathy for Margaret and her family. The solicitor assisted Margaret with the execution of Frank’s will and she was happy with the service she received. That is, until she received the bill She was astonished to find that the lawyer had charged for both the telephone call and the card (emphasis added)
And no, it wasn’t a mistake.